PANDEMIC LIFETIME WARRANTY POLICY
PANDEMIC offers our valued customers the following Lifetime
Warranty on noted PANDEMIC products.
What is Covered
Subject to the terms, exclusions and limitations herein, PANDEMIC warrants
that the purchaser’s product shall be free of defects in material and
workmanship for the life of the product. The Lighting must be installed and
used on purchaser’s vehicle according to supplied product installation
instructions and/or warnings. This Lifetime Warranty is made only with respect
to the initial purchaser and is non transferable. PANDEMIC reserves the right
to require proof of purchase as a condition of this Warranty and to make future
revisions to this product or its Lifetime Warranty without obligation to
provide notice of same to purchaser or to conform existing product to future
revisions. Any change to this warranty made after purchase may be applied
retroactively at the sole discretion of PANDEMIC.
What is Not Covered
Your PANDEMIC Product Lifetime Warranty does not cover
damage or claims to any component, vehicle, or person other than the PANDEMIC product
purchased. Your Lifetime Warranty is expressly limited to replacement of the
item itself shall PANDEMIC determine item was not free of defects in material
and/or workmanship. As such, this Warranty does not cover damage or claims to
any component, vehicle, or person PANDEMIC determines to have been damaged by
or subjected to:
• Inadequate mounting or installation damage, alteration,
modification, misuse or failure to maintain.
• Damage in any part attributable to: (a.) vehicle systems
or components or (b.) combination with non-PANDEMIC products.
• Normal wear and tear/product deterioration.
• Damage due to water immersion
• Scratches or defects in product finishes or damage due to
• Rust or deterioration of paint or finish
• Acts of God, accidents, impact by rocks, trees, obstacles
or other aspects of the use environment.
• Theft, vandalism or other negligent or intentional damage
If product is not under warranty, customers will be
responsible for shipping return shipping charges.
Remedy Limited to Repair/Replacement:
The exclusive remedy provided for products covered under
this Warranty shall be, upon PANDEMIC’s inspection and at PANDEMIC’s option,
either repair or replacement of product or parts (new or refurbished). Any
parts repaired or replaced will be considered part of the original product and
will not extend the term of the Warranty. Customers requesting warranty
consideration should first contact PANDEMIC to obtain a Returned Goods
Authorization number. All removal, shipping, and installation costs are
customer’s responsibility. If a replacement part is needed before your part can
be returned, you must first purchase the replacement part. Then, if PANDEMIC determines
the part warrantable, you will be credited the purchase price of that part.
This warranty is the only warranty made in connection with
the purchase of this product. PANDEMIC neither assumes nor authorizes any
manufacturer, vendor, retailer, other person or entity to assume for it any
other obligation or liability in connection with its products or this Warranty.
Additionally, non-warranted items can be repaired at the
customer’s expense of parts and labor, at the discretion of PANDEMIC, who will
provide an estimated repair cost before proceeding with the repair.
Other Limitations - Exclusion of Damages - Your Rights Under
• In consideration of the purchase price paid, neither PANDEMIC nor
any independent distributor are responsible for any loss of use or time, rental
costs, or for any incidental, consequential, punitive or other damages (whether
arising in tort or contract) you may have or incur in connection with your
vehicle, or your PANDEMIC product. Your exclusive remedy here under is
repair/replacement of the item itself or refund as described above at PANDEMIC’S option.
All implied warranties of merchant-ability and fitness for a particular purpose
are hereby disclaimed or limited to the extent allowed under your jurisdiction.
Our return address is:
PANDEMIC USA LLC
315 COLORADO PARK PLACE
EAST WENATCHEE, WA 98802